You can send your device to us.

Before sending your device

Tell us the make, model and fault. We will confirm the arrangements and explain how to pack and send it.

Diagnosis and approval

Once we receive the device, we assess the fault and provide a free quotation. We only start repairs after you have approved the work.

Return delivery and costs

We arrange return delivery with you. For our standard postal repair service, the customer pays delivery costs in both directions, even if the device cannot be repaired. Cases involving warranty rights follow the applicable terms.

Please check availability and arrangements for the Azores and Madeira in advance. Timescales depend on the fault and availability and are confirmed individually.